In an urgent and threatening situation, employees will not remember complicated strategies and lists of responses. So, we use training techniques that build the "mental pathways" and automatic reactions needed in a crisis.

Any employees, front line supervisors, and managers who may have to deal with aggressive, hostile individuals.


To help employees recognize, defuse and/or escape potentially violent situations.

To enable them to handle both verbal and physical hostilities.

To train them to make the instant decisions that can save lives - including their own.


Take-and-Use Training
One half-day session (4 hours) for up to 25 people.

Through a variety of verbal skills, spacing principles and physical responses, participants learn strategies to defuse and/or escape potentially violent situations.


The course includes participant reference manuals, imagery exercises, brief educational presentations, video clips, role-play demonstrations, discussions, PowerPoint presentations, and simulations.

Topic covered in these sessions range from Stages of Escalation to Communicating with Enraged People.

Get your free services outline.
or call 800-274-7470 to order.

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