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| Have you defined and communicated precisely what constitutes a corporate crisis? | |
| Is there a formal Corporate Crisis Management Team? | |
| Can you identify the team leader? The core members? | |
| Do you know what the team is expected to do? | |
| Are there documented activation and assessment plans? | |
| Has the team ever conducted a crisis simulation exercise? | |
| Does the team have clearly identified lines of communication and command with your lines of businesses? | |
| Are you a member of that Corporate Crisis Team? | |
| Is there a formal response team for the line of business? | |
| Is there a documented line of business crisis management plan? | |
| Are your business continuity plans designed to dovetail into your crisis management plan? | |
| Has the line of business ever conducted an exercise of the documented response plan? | |
| Does the line of business team perform periodic coordinated exercises with the corporate team? | |
| Is this line of business part of the corporate team? | |
| Have you clearly identified those situations within your line of business that could become a corporate crisis? | |
| Does your crisis team know when to escalate a problem to the corporate crisis management team? | |
| Are there annual emergency response drills (i.e, facility evacuation drills?) | |
| Are there teams of people in place to support corporate and business line crisis response? | |
| Do the teams have functional plans describing their roles and methods? | |
| Do these plans establish lateral lines of communication across functional areas? | |
| Do your employees understand their role during a crisis? | |
| Have critical areas been identified, and do they participate in exercises at the line of business and corporate level? | |