Crisis Management International

After 9/11, at a round-table discussion held by a major disaster recovery company, participants agreed that the number one area for which they were least prepared during the response was the companies’ people. Many corporations had spent millions on hot sites and other back-up systems, but they couldn’t get their people to leave their homes and families to relocate to the hot sites.

Losing productivity from your people following a crisis can cripple your company’s efforts to get up and running. By contrast, being prepared to help your people get back to work can increase company loyalty, mitigate costs and even bolster your reputation.

CMI worked with BellSouth following Hurricane Andrew and the Kerr-McGee Corporation following the Oklahoma City bombing, and both companies were touted in the press as community leaders. BellSouth had a significant increase in company loyalty as measured by a company survey, and Kerr-McGee did not have a single workers compensation claim — even though they were two blocks from the Murrah Federal Building and had significant damage to their building.

An effective response will help your people and your company recover and minimize the effects of a crisis including:

As an expert in handling the human side of crisis, CMI has created a comprehensive program to help your workforce recover if a crisis hits your organization. CMI will work within your organizational structure to train key teams, managers and supervisors to respond effectively to take care of your people.